Last updated: 22 July 2026

At Kannan Groceries, customer satisfaction is our priority. This policy explains how order cancellations, returns and refunds are handled.

1. Order Cancellation
You may cancel your order free of charge as long as it has not yet been packed or dispatched. To cancel, contact us immediately at 80720 94185 with your order number. Once an order has been dispatched, it cannot be cancelled.

2. Damaged, Incorrect or Missing Items
If you receive a damaged, spoiled, incorrect, or incomplete order, please contact us within 24 hours of delivery with your order number and photos of the item received. We will arrange a replacement or refund after verification.

3. Quality Issues
Being a grocery and perishable-adjacent business, we do not accept returns for change of mind once an order has been delivered. However, genuine quality issues (e.g. weevils, spoilage, foreign matter) are eligible for replacement or refund when reported within 24 hours with supporting photos.

4. Refund Process
Approved refunds for online payments are credited back to the original payment method via Razorpay within 5-7 business days of approval. For orders paid via other means, refunds will be processed as store credit or bank transfer as agreed with the customer.

5. Non-Refundable Situations
Refunds will not be issued for delays caused by incorrect address details provided by the customer, or for orders where the customer was unavailable to receive delivery after multiple attempts.

6. How to Request a Refund
Call us at 80720 94185 or email us via the Contact page with your order number, and our team will guide you through the process.